Returns

Unopened products

You have 30 days from delivery to return unopened, undamaged sacks or cases for a refund of the product price. Return carriage is paid by you unless the item was faulty or wrongly sent.

Opened products

Food that has been opened cannot be resold, so we cannot accept it back for a change of mind. If there is a quality problem — mould, infestation, heavy dust, wrong contents — email us with photos and your order number and we will replace or refund it.

Faulty or wrong items

Tell us within 14 days of delivery. We arrange collection or cover return postage, and we send the correct item or a full refund, whichever you prefer.

How to start a return

• Email us with your order number and what you would like to do.
• We reply with a return address and, where relevant, a label.
• Refunds go back to the original payment method within 5 working days of arrival.

Statutory rights

Nothing here reduces your legal rights. UK consumers keep their cancellation and faulty-goods rights in full; customers elsewhere keep whatever local law grants them.